How can I access Mustamir Platform?
Through SCFHS website - E-services - centers services - Mustamir platform.
What is the difference between the ordinary entity and the electronic entity?
Ordinary entities: are the entities that provide professional development activities and programs in a regular manner (personal attendance and live broadcast) so that it is not via an electronic platform (electronic platforms do not include live broadcast applications such as Zoom and Microsoft Teams) Electronic entities: are electronic platforms that provide e-learning activities and are approved by the National Center for E-Learning.
What is the method of providing the accreditation requirements for entities?
You can view the standards and requirements for accreditation for professional development entities via the Saudi Commission for Health Specialties website - Accreditation - Continuing Professional Development - Standards and Requirements - Provider of Continuing Professional Development Services - An entity wishing to be accredited to provide continuing professional development activities and programs - Guide for implementing accreditation standards for professional development entities.
What is the method of providing the requirements for accreditation of electronic entities / electronic platform?
You can view the standards and requirements for accreditation for professional development entities through the Saudi Commission for Health Specialties website - Accreditation - Continuing Professional Development - Standards and Requirements - Provider of Continuing Professional Development Services - Accreditation of a provider of electronic continuing professional development activities and programs
What is the method for providing the requirements for licensing a private health training center?
You can view the standards and requirements for accreditation for professional development entites through the Saudi Commission for Health Specialties website - Accreditation - Continuing Professional Development - Standards and Requirements - Provider of Continuing Professional Development Services - Requirements for licensing private health training centers.
I would like to inquire or contact the Private Health Training Centers Licensing Department?
You can contact the department via e-mail: cpd.centers@scfhs.org.sa
I would like to apply for the approval of an electronic platform. How can I obtain a license for the National Center for E-Learning?
You can obtain a license for the National Center for E-Learning by filling out the attached electronic platforms reference letter on the continuous platform and going to the National Center for E-Learning to complete the procedures and obtain the license.
I applied to an entity for accreditation and the application was rejected. what are the reasons?
The rejection decision issued by the Executive Department for Professional Development, which is on the entity’s account in Mustamir platform, includes the reasons for the rejection. If you have other inquiries, you can contact cpdprovideracc@scfhs.org.sa
I applied to an entity for accreditation and the application was rejected. Can I apply again?
Yes, you can apply again after a full year has passed since the rejection decision.
Are there training workshops on the system?
There is a manual for using the system, and you can obtain it through contacting the Accreditation Department on: cpdprovideracc@scfhs.org.
I have a forthcoming conference and would like to make a preliminary booking.
You can apply for a preliminary booking service for a conference through Mustamir platform.
How can I add new coordinators/change a manager or modify the entity's information in general in the system?
You can do this by logging into Mustamir platform and applying for the entity’s data update service
What is the meaning of conditional approval of the entity?
The entity did not meet all the criteria for accrediting the entities in the required form and was granted conditional accreditation, so that the performance of the entity will be monitored during the period of supervision of the concerned standards and to ensure that they are met.
When should I apply for accreditation renewal?
The period of accreditation of the entity to provide activities and professional development programs is three years, and the entity is bound to renew the accreditation granted to it six to three months before its expiry.
I have a technical problem with the entity’s account / approval of an activity in Mustamir platform?
For technical problems in Mustamir platform, please contact the following email mustamir_support@elm.sa
What is the mandatory training program that the entity’s employees are required to pass?
The training program that managers and coordinators of entities must pass is Fundamental 101, which can be accessed via the following link: click here
I have a complain against a CPD institution how can I submit it ?
You can submit a ticket through Tawasul System Click Here
كيف يمكنني تحديث بيانات الجهة بشكل عام في النظام؟
عن طريق التقديم على خدمة تحديث بيانات جهة في منصة مستمر من خلال حساب مدير الجهة.
What is the purpose of university performance reports for the Professional Licensure Examinations?
The report aims to provide an objective and comparative assessment of universities’ performance in the Professional Licensure Examinations, supporting the improvement of educational outcomes and enhancing alignment with professional practice requirements.
What is the difference between the Deans’ Dashboard and the university Professional Licensure Examination reports?
Deans’ Dashboard: An internal tool designated for college deans, focusing on operational and interactive monitoring of their own students’ performance to support follow-up and decision-making.
University Professional Licensure Examination Reports: Official analytical reports prepared for strategic purposes, presenting aggregated results based on an approved methodology and on a broader scope that includes cross-university comparisons.
Do the reports rank universities? What is the difference?
No. The reports do not adopt a competitive ranking approach. Instead, universities are classified into comparable performance categories. This approach aims to analyze performance levels and identify improvement opportunities without placing universities in a direct competitive sequence.
How were the data processed for analysis purposes?
Data were processed prior to analysis through two main steps:
- Excluding outliers to ensure fairness of the calculated averages.
- Excluding universities with very small sample sizes (N < 5), as such samples are statistically unstable and do not allow for reliable comparisons.
What are outliers, and why are they excluded?
Outliers are extreme scores that deviate substantially from a university’s average and may disproportionately affect the mean by artificially inflating or deflating it.
Why are universities with fewer than five attempts excluded?
Because results based on very small numbers are statistically unstable; for example, the pass or fail outcome of a single candidate may significantly alter the average score or pass rate. Therefore, universities with fewer than five attempts during the measurement period are excluded to preserve result reliability.
What methodology was used to construct performance categories (A–E) for universities/colleges?
Performance categories were developed using cluster analysis (K-Means), a statistical method that groups universities/colleges into clusters with similar performance levels rather than ranking them. This analysis relies on a set of key indicators, including mean scores, confidence intervals, and pass rates, enabling a fair and objective classification that reflects genuine performance differences.
What indicators are used to determine the performance categories?
Universities are classified based on four key indicators that summarize performance and stability:
- Mean Score)/li>
- Pass Rate)/li>
- Lower Confidence Interval (Lower CI)
- Upper Confidence Interval (Upper CI)
In simple terms, the assessment does not rely solely on the pass rate but also considers the consistency and stability of results.
How is the Pass Rate calculated?
The pass rate is calculated using an attempts-based methodology (all attempts), according to the following formula:
Pass Rate (%) = (Number of passing attempts during the academic year ÷ Total number of attempts during the academic year) × 100
What is meant by the number of attempts (N)?
The number of attempts (N) represents the total number of times the exam was taken during the measurement period by students affiliated with the college. Each attempt is counted as an independent measurement unit, regardless of whether the attempts were repeated by the same individual.
Why were attempts used instead of counting individual pass outcomes?
Because this approach treats all exam entries as independent measurement units, providing a more accurate and consistent reading of performance over time compared to calculating only the final result for each individual.
Why was the Pass Rate alone not used?
Because the pass rate alone does not fully reflect performance quality. A university may achieve a high pass rate while its mean scores remain close to the minimum threshold, or vice versa.
How is it ensured that performance categories are statistically distinct?
This is verified using a statistical test (ANOVA) to confirm that the differences between performance categories represent statistically significant differences.
Data Source Disclaimer
The data used is based on information entered by applicants through the "Exam Eligibility" and "Professional Classification" services. While the data undergoes basic quality control procedures, its accuracy and completeness depend on the data entered and updated via the platform. Educational institutions are expected to review the data and report any potential observations through the approved channels.
Data Usage Disclaimer
The Deans' Dashboard is intended for the internal use of College Deans only. It is strictly prohibited to use or republish any of the data or outputs for external purposes. For other data requests, please submit an application via the Data Sharing Request link: [Data Sharing Service]