Accessibility Policy
Introduction
The Saudi Commission for Health Specialties is committed to delivering high-quality digital services, in alignment with the Kingdom of Saudi Arabia’s Vision 2030 and the Digital Transformation Program. This commitment aims to meet beneficiaries’ expectations and needs by providing digital solutions based on local and international quality standards.
Policy Objectives
Achieving a balance between beneficiaries’ needs and expectations and the objectives and strategies of the Saudi Commission for Health Specialties through:
- Providing outstanding services aligned with beneficiaries’ defined needs and expectations.
- Strengthening the relationship between the Commission and beneficiaries.
- Providing a seamless user experience through digital services, platforms, and tools specifically designed to meet their needs and preferences.
- Enhancing trust in the digital services provided by the Commission.
- Ensuring accessibility for all beneficiary segments by applying principles of inclusivity and usability in service design.
Scope and Application
This policy applies to:
- All digital systems and services of the Saudi Commission for Health Specialties.
- The Commission’s employees, its contractors, and service providers involved in the design, development, and maintenance of the Commission’s digital services.
Policy Principles
Achieving a balance between beneficiaries’ needs and expectations and the objectives and strategies of the Saudi Commission for Health Specialties through:
- Facilitating access by making the Commission’s services and information available electronically and through various channels.
- Enhancing the quality of digital services to enable beneficiaries to complete their transactions easily and effectively.
- Improving access to digital services by developing the information technology infrastructure.
- Ensuring the availability of fast, easily accessible digital services at all times.
Accessibility Standards
- Compliance with the WCAG 2.1 guidelines at AAA level to ensure accessibility for all individuals, including older persons and persons with disabilities.
- Regular audits to ensure ongoing compliance and continuous improvement.
Policy Compliance
All employees of the Saudi Commission for Health Specialties and beneficiaries of its services must comply with this policy.
Policy Review
This policy is reviewed annually to ensure its continued effectiveness and relevance.